Process management
Process management is a central component of both large and medium-sized to small companies. Clear process structures make it possible to define roles, regulate responsibilities, and reduce lead times. We help our clients to establish new processes as well as optimize, digitize, and automate existing processes. We also conduct process modeling for quality management and certification purposes.
Our process management specialists have developed a basic workflow from past projects to ensure that every single process step is considered and measurable process improvement is achieved.
Stakeholder Surveys: We place special emphasis on ensuring that future processes are designed sensibly for the people responsible for and involved in the processes. Therefore, we start with comprehensive stakeholder surveys for both new and existing processes. Here, we aim to identify issues with the current process as well as capture desires and goals.
Process Documentation: This is followed by the process documentation as a further step. In everyday work, business logics emerge that are often difficult for outsiders to understand. Therefore, it is important for us to document and record every detail of a process. Only in this way can we guarantee that the later newly structured processes are meaningful and effective for everyday work.
Process Conceptualization: Once we have gathered all the necessary data, we move on to process conceptualization. In this step, we analyze the records of the current process, model it, and then develop possible solutions for process optimization. If processes are not already fully digitized, the initial goal is to complete the digitalization of the process. In the next step, potential solutions for process automation are elaborated.
Decision-making: In the decision-making phase, the identified problem areas, as well as the developed concepts and their efforts, are presented. In this phase, our clients should decide which concept suits them, the company culture, and the way of working the most.
Implementation: Usually, the implementation phase poses the greatest challenges. Therefore, it is important for us to prepare the implementation as much as possible in parallel with day-to-day business. When introducing new tools and practices, a few employees should also (if possible) initially use and test the new process as pilot (sub) projects. Change management is people management. Therefore, it is important for us, based on assessments of the executives and our interactions especially at the beginning, to select employees as initial users who are open to new things and are considered early adopters. After initial trial runs and feedback rounds, the process is then rolled out and established further.
Measurability and Transparency: As the final step of process optimization, the integration of real-time management reports is intended to make the new process and its effectiveness and efficiency measurable. Depending on the client's wishes, customized applications tailored to the process and key figures can be set up here through our internal software development.
Conclusion and Feedback: It is important for us that our clients are satisfied and that their expectations are exceeded. Therefore, we conclude each project with a final review meeting and a feedback round. This can be about process optimization itself, but also about the collaboration with us.